At Charlton Florist, our reputation is built upon trust, quality, and care. We proudly serve the Charlton community, ensuring every bouquet delivered to local households and businesses meets the highest standards of freshness and beauty. Our Fresh Flowers Guarantee ensures that every order arrives vibrant and in perfect condition, reflecting our commitment to you as your trusted Charlton florist.
Should your flowers arrive in a less than satisfactory condition, we understand how disappointing this can be. If you notice any damage or quality issues upon receipt of your flowers, please notify us within 24 hours of delivery. To help us resolve your concern quickly, we may request photographs of the flowers and their packaging. Our team will investigate each case individually and coordinate with you to find a satisfactory solution.
We guarantee that all our flower arrangements are freshly prepared and hand-delivered at their prime. Depending on the flower variety and proper care, you can expect your blooms to remain fresh and vibrant for at least 5 days from the date of delivery. Should you experience any concerns about freshness or longevity within this time frame, reach out to us promptly, providing details of your concerns.
Your satisfaction matters most to us. If your order arrives damaged, wilted, or not as described, and we are notified within the specified time frame, we will gladly offer you the following options:
Please note that refunds are typically issued to your original method of payment and may take several business days to process. Returned arrangements may be required in certain cases for quality control.
We value your feedback and see every complaint as an opportunity to improve our service. If you have a concern or complaint regarding your order or our service, our team is ready to listen and help. Please contact us with the details of your experience and, if appropriate, supporting photos, so we can address your issue thoroughly and promptly.
Every complaint is handled confidentially and with care, and we aim to resolve all issues as quickly as possible. Whether you are a new customer or have relied on us for years, your trust is very important to our local business.
As a proud Charlton florist, we stand behind the quality of our fresh flower arrangements and customer service. Our local team takes great pride in delivering not just flowers, but also joy and satisfaction to every doorstep and business in Charlton and surrounding areas. Should any problems arise, rest assured that we will do our utmost to put things right—promptly and professionally.
Thank you for choosing Charlton Florist. Your happiness with our flowers and service is our top priority, and we are always here to help with any returns, refunds, or complaints you might have.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
