Welcome to Charlton Florist. These Terms and Conditions ("Terms") apply to all orders placed for the purchase and delivery of flowers and related products by our customers through our Charlton Florist website or over the phone. These Terms are intended to provide clarity regarding your rights and obligations when using our online flower delivery service in Charlton and its surrounding areas. Please read these Terms carefully before placing an order. By placing an order, you agree to be bound by these Terms and Conditions as outlined below.
These Terms apply to all customers located in Charlton, as well as those in nearby areas where Charlton Florist provides its flower delivery services. These Terms set forth the basis upon which you may place orders for floral arrangements, bouquets, and other related products offered by us through our online platform or any other means we authorise.
1. Product Selection: You may browse our website and select the floral products you wish to order. Each product is accompanied by a description and price. Please ensure you review all details carefully before proceeding to checkout. Images are for illustration only; minor variations may occur due to seasonal availability and flower types.
2. Order Placement: Once you have selected your products, you will be guided through our secure checkout process. During checkout, you will be required to provide necessary information including your name, delivery address in Charlton or the surrounding areas, recipient details, preferred delivery date, and any special instructions.
3. Order Confirmation: Once payment has been made, you will receive a confirmation message acknowledging receipt of your order. This confirmation does not constitute acceptance of your order but confirms we have received it for processing. We reserve the right to decline or cancel orders for reasons outlined below.
4. Acceptance of Order: Your order is accepted once we have processed your payment and dispatched your chosen products. You will receive a confirmation of dispatch. Acceptance of your order forms a binding contract governed by these Terms.
Due to the nature of the flower industry, certain blooms may be unavailable at short notice, especially at peak times (e.g., Valentine’s Day, Mother’s Day). While we strive to provide what you order, if any flowers are unavailable, we reserve the right to substitute with similar flowers of equal or greater value without notice. All substitutions will maintain the style, quality, and value of your chosen arrangement.
1. Accepted Methods: We accept payment via approved online payment methods, including major credit and debit cards. All prices listed are in GBP (£) and include Value Added Tax (VAT) at the prevailing rate unless specified otherwise.
2. Payment Security: Our website employs industry-standard security measures for online transactions. All credit card and personal details provided during payment are securely processed using encrypted technology.
3. Billing: Payment in full is required at the time of ordering. Orders will not be processed or dispatched until full payment has been received. If payment fails or is declined (for any reason), your order will not be fulfilled until an alternative payment has been provided and cleared.
4. Ownership: All goods remain the property of Charlton Florist until payment has been received in full.
1. Delivery Areas: We deliver throughout Charlton and selected surrounding areas. It is your responsibility to ensure that the correct and complete delivery address is provided at the time of ordering. We cannot accept responsibility for delayed or failed deliveries due to incorrect or incomplete addresses supplied by you.
2. Delivery Times: Delivery will take place on your selected date or as agreed. While we make every effort to meet requested delivery times, delivery windows are not guaranteed and may be impacted by factors beyond our control, such as traffic, weather, or supply issues.
3. Failed Delivery Attempts: If the recipient is unavailable at the time of delivery, our driver will attempt to leave the flowers in a safe place or with a neighbour. A delivery note will be left to advise the recipient. Re-delivery may incur additional charges.
4. Delivery Charges: Delivery charges (if any) will be clearly displayed at checkout before you confirm your order.
1. Amendment Policy: If you wish to amend your order (e.g., delivery date, recipient details, message card), please contact us as soon as possible. We will do our utmost to accommodate changes, but amendments cannot be guaranteed if your order is already prepared or out for delivery.
2. Cancellation Policy: You may cancel your order by contacting us prior to dispatch. For next-day or same-day online flower delivery orders in Charlton, cancellation requests must be made within a reasonable timeframe to avoid preparation or delivery costs. If your order has already been prepared or dispatched, we regret that we may be unable to offer a full refund.
3. Refunds: In the event of a valid cancellation, refunds will be processed to the original payment method as soon as possible and within 14 days of confirmation of cancellation. Refunds for orders cancelled after preparation or dispatch will be considered at our discretion, taking into account the perishable nature of our products.
1. Perishable Products: Due to the perishable nature of flowers and floral arrangements, we are unable to accept returns once the product has been delivered, except as set out below.
2. Damaged or Unsatisfactory Products: If your flowers arrive damaged or not as described, please notify us within 24 hours of delivery with a clear description of the issue. Please provide photographs so we can assess the problem. We may offer replacement flowers or a refund at our discretion, depending on the circumstances.
3. Process for Complaints: All complaints should be raised as soon as possible to allow us the best chance of resolving the issue. Each complaint will be considered on a case-by-case basis, and our decision regarding replacements or refunds will be final.
1. General: To the maximum extent permitted by law, Charlton Florist shall not be liable for any indirect, incidental, or consequential loss or damage arising out of or in connection with the supply, failure to supply, or delay in supplying any of our products, however caused, even if foreseeable.
2. Liability Cap: Our total liability for any claim howsoever arising shall not exceed the price of the products supplied by us in respect of the order in connection to which the claim relates.
3. Exclusions: Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.
We will not be held responsible for any delay or failure to comply with our obligations under these Terms if caused by circumstances beyond our reasonable control. Such events include, but are not limited to, acts of God, severe weather, pandemic, transportation strikes, supply chain disruptions, or other events outside our reasonable control.
When you place an order with Charlton Florist, you consent to the collection, processing, and use of your personal data to the extent necessary to process and deliver your order. All personal data is managed in accordance with data protection laws applicable in the UK. For more detailed information about how we handle your personal data, please refer to our privacy policy available on our website.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising under or in connection with these Terms.
If any provision of these Terms is found to be invalid or unenforceable by a court, the remainder of the Terms shall remain in full force and effect.
Charlton Florist reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon publication on our website. It is your responsibility to check these Terms regularly to stay aware of any updates.
These Terms and Conditions represent the entire agreement between you and Charlton Florist regarding your use of our online flower delivery services in Charlton and its surrounding areas, superseding all prior agreements or communications between you and us regarding your use of our services.
If you have any questions, concerns, or require further clarification regarding these Terms and Conditions, please contact our customer service team through the contact form on our website or by using the online chat facility during business hours.
Note: These Terms and Conditions apply to all customers of Charlton Florist across Charlton and surrounding areas. If you are outside our stated delivery areas and place an order, we will contact you to confirm if delivery is possible or arrange for a refund if we cannot fulfil your request.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Charlton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Charlton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
